Career Opportunity – Intake Officer

The Intake Officer is the key point of contact for access to MHACA services and assists members of the community to navigate the mental health service system. They will support referrals to services within MHACA and to appropriate external services if necessary.

Key responsibilities

  • Be the key point of contact for enquiries about and entry to MHACA’s services.
  • Respond to queries and support people to identify and access appropriate supports in the community.
  • Build knowledge in the community about the mental health service system including NDIS in a proactive and supportive way, to ensure each participant is equipped to understand where they are most appropriately supported.
  • Conduct Intake processes in accordance with MHACA’s procedures.
  • Work closely with the clinical team to support access to MHACA’s services and support engagement in assessment and referral processes.
  • Facilitate internal and external referral processes.
  • Build and establish relationships with key stakeholders in the community for seamless external referral processes
  • Actively participate in the organisation’s quality, safety and risk management systems.
  • Any other duties which may reasonably be expected in relation to the role.

For a full position description, selection criteria and how to apply download the Intake Officer PD.

Applications close 4pm Friday 25 February.


This week is Borderline Personality Disorder Week. We all share the fundamental need to be treated with respect and dignity, free from stigma and discrimination. This year’s 2022 BPD Awareness Week campaign reminds us to look at the person alongside the labels, ask what their experiences are and how they continue to make sense of the world. For carers, family, friends, supporters and clinicians it’s a reminder that underneath negative or harmful coping behaviours a person can often be struggling. Let’s celebrate the person they are alongside their diagnosis, acknowledging their strengths, resilience and courage in order to SEE THE PERSON ! For more information go to way in which BPD is experienced by people is diverse. It's important we make sure each person is heard outside of stereotypes and cliches. Everyone's experience is different, valid and important. Some things might be relatable to you and some things won't. ⁠You're the expert of you. ⁠#bpdawarenessweek2022 #seethepersonbpd #strongerthanstigma #mentalhealthmatters #mentalhealthcarersmatter #bpdcarer #strong #strongpeoplesupporteachother #mentalhealthadvocacy #survivor #mentalhealth #livedexperience #borderlinepersonalitydisorder #borderlinepersonalitydisorderawareness #borderlinepersonalitydisorderadvocate #advocate #activist #mentalhealthadvocate #consumer #consumerconsultant #consumeradvocate #borderlinepersonalitydisorderadvisor #australianbpdfoundation #bpdawarenessweek #bpdaware #bpd #bpdrecovery #bpdawareness ... See MoreSee Less
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Free Bush Balm demonstration for Mental Health Week!Join Purple House 11am – 12pm Thursday 13 October to learn how bush balms are traditionally made. This event is free but places are limited so RSVP's are essential: ... See MoreSee Less
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Exercise supports our wellbeing! Come to the Alice Springs Aquatic and Leisure Centre between 11am-1pm Wednesday 12 October for a gentle water exercise class, go on the waterslides or just have a swim. Join us for a free healthy lunch afterwards. There will be free entry to the Alice Springs Aquatic Centre between 11am-1pm. This is a Mental Health Week event in partnership with the Alice Springs Town Council Healthy Communities Program.#mentalhealthweek2022 #wellbeing #exercise ... See MoreSee Less
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