MHACA makes every effort to provide quality services and programs to its participants and other stakeholders and welcomes all feedback.
If you have positive feedback or wish to make a complaint please contact us via phone 8950 4600 or email info@mhaca.org.au
Feedback can be informal or you can request a MHACA Complaint Form.
MHACA is committed to complying with the National Standards for Mental Health Services and the NDIS Practice Standards and Quality Indicators.
If you have a complaint about your NDIS support or service from MHACA, please contact:
NDIS Quality and Safeguards Commission
Toll Free Phone: 1800 035 544
TTY 13 36 77
National Relay Service and ask for 1800 035 544
or complete a complaint contact form from www.ndis.gov.au/contact/feedback-and-complaints
If you need assistance to make a complaint, contact:
Disability Advocacy Service
Shop 4/54, Reg Harris Lane Alice Springs
or phone 8953 1422 Mon–Fri 9:00am–4:30pm