Support Coordinator

MHACA’s Support Coordination Team assists NDIS participants with mental health difficulties and a permanent and significant disability to access quality formal and informal support services in their community.The Support Coordinator will have responsibility for establishing and maintaining a positive collaborative relationship with the participant. They have responsibility for ensuring the participant is linked to the services and supports that will allow them to achieve the goals articulated in their NDIS Plan. The Support Coordinator will actively be involved in the development, implementation, monitoring, review and reporting of participants programs with key stakeholders.

Participants are supported and encouraged to have control and choice over how, when and where those supports are provided. Support Coordinators are employed to facilitate this process and help participants and their families seek opportunities to build capacity to enable them to reach greater levels of independence and improved quality of life.

Key Responsibilities:

  • Identify and coordinate a range of service providers and supports to meet the identified needs of the participants accessing NDIS.
  • Support NDIS participants to build capacity to coordinate their NDIS plans and ensure support is focused on their goals and plans.
  • Actively engage in the development, monitoring, review and reporting of participant’s NDIS Implementation Plans and sharing progress with key stakeholders.
  • Ensure that appropriate resources are available to achieve the agreed service delivery and related tasks.
  • Build capacity for participants and families enabling them to have greater levels of independence and resilience.
  • Build NDIS capacity for participants and family to understand and navigate service systems.
  • Monitor expenditure and support participants to remain informed about their rate of expenditure and the potential effects.
  • Maintain up to date accurate and comprehensive participant records and documentation in accordance with legislative requirements.
  • Liaise with and report as required to NDIA in relation to NDIS participants and their plans.

For a full position description, selection criteria and how to apply download the Support Coordinator PD.

Applications close 4pm Monday 4 April.

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Check out MHACA's February E-Newsletter Mental Health Matters - mailchi.mp/39fdf772142f/mental-health-matters-5867604 ... See MoreSee Less

Check out MHACAs February E-Newsletter Mental Health Matters - https://mailchi.mp/39fdf772142f/mental-health-matters-5867604

MHACA delivers the NT Aftercare Service — a free, voluntary and non-clinical program for non-Indigenous adults (18+) living in Alice Springs who have experienced a suicidal crisis.

💚 What is the NT Aftercare Service?
It’s a 3-month program offering inclusive, flexible and person-centred support. We welcome people from all backgrounds, including culturally and linguistically diverse communities and the LGBTQIA+ community.

💚 For First Nations people:
A dedicated Aftercare Program is available through Central Australian Aboriginal Congress. Both services work closely together to ensure safe and culturally appropriate referrals.

💚 How we support you
Our team meets people where they are, focusing on safety, connection and recovery. Grounded in lived experience, our approach is based on respect, compassion and genuine care.

Support may include:
• Safety planning
• Help to make or attend appointments
• Referrals to clinical or community services
• A wellness and recovery plan
• Regular check-ins by phone, text or in person (your choice)

📩 Referrals
With verbal or written consent, referrals can be made by phone or email. We aim to respond within 24–48 hours (weekdays).

🚨 Important
The NT Aftercare Service is not a crisis service.
If someone’s life is in immediate danger, please call 000 or go directly to the hospital.

Contact the NT Aftercare Service at MHACA:
0447 884 324
recovery@mhaca.org.au
... See MoreSee Less

MHACA delivers the NT Aftercare Service — a free, voluntary and non-clinical program for non-Indigenous adults (18+) living in Alice Springs who have experienced a suicidal crisis.
💚 What is the NT Aftercare Service?
It’s a 3-month program offering inclusive, flexible and person-centred support. We welcome people from all backgrounds, including culturally and linguistically diverse communities and the LGBTQIA+ community.
💚 For First Nations people:
A dedicated Aftercare Program is available through Central Australian Aboriginal Congress. Both services work closely together to ensure safe and culturally appropriate referrals.
💚 How we support you
Our team meets people where they are, focusing on safety, connection and recovery. Grounded in lived experience, our approach is based on respect, compassion and genuine care.
Support may include:
• Safety planning
• Help to make or attend appointments
• Referrals to clinical or community services
• A wellness and recovery plan
• Regular check-ins by phone, text or in person (your choice)
📩 Referrals
With verbal or written consent, referrals can be made by phone or email. We aim to respond within 24–48 hours (weekdays).
🚨 Important
The NT Aftercare Service is not a crisis service.
If someone’s life is in immediate danger, please call 000 or go directly to the hospital.
Contact the NT Aftercare Service at MHACA:
0447 884 324
recovery@mhaca.org.au
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