MHACA Your Experience of Service (YES) Survey 2026
MHACA values your feedback. Each year, we invite participants to complete the Your Experience of Service (YES) Survey.
The YES Survey helps us understand your experience of MHACA services and identify ways we can improve.
The survey was developed in consultation with people who use mental health services across Australia and is based on the Recovery Principles of the National Standards for Mental Health Services.
Taking part is voluntary and your responses are anonymous. You do not have to answer every question.
The MHACA YES Survey 2026 is for current MHACA participants.
MHACA staff will be contacting participants to invite them to complete the survey. If you are a current MHACA participant and would like to complete the survey, please speak with a MHACA staff member or call 8950 4600.
Information about the survey
1. What are community managed mental health services?
- Community managed mental health services provide support to people in the community rather than through a hospital or clinical setting.
- MHACA is a not-for profit community managed organisation offering psychosocial support services, NDIS services, suicide prevention and health promotion initiatives to enhance the mental health and wellbeing of people living in Central Australia.
2. What is the Your Experience of Service Survey?
- The Your Experience of Service (YES) Survey asks participants about their experience of the support and services they receive from MHACA.
- The survey aims to help MHACA and participants work together to build better services. It was developed in consultation with people who use mental health services across Australia and is based on the recovery principles of the National Standards for Mental Health Services.
3. Are my answers anonymous?
- Yes. The survey is anonymous.
- MHACA does not ask for your name as part of the survey and your responses will not be used to identify you.
- Your responses will be combined with feedback from other participants when MHACA reviews and reports the survey results.
4. Where can I get help to complete the YES Survey?
- You can ask a friend, family member, carer or MHACA staff member to help you complete the survey.
- You can also call MHACA on 8950 4600 or ask for assistance at the MHACA Drop-in Centre, 14 Lindsay Avenue.
5. What will happen to my feedback?
- Your feedback will be combined with feedback from other participants to help MHACA understand what we are doing well and where we can improve.
- MHACA reviews the survey results and uses them to identify opportunities to improve our services.
6. Are there other ways I can provide feedback about MHACA?
- Yes. The YES Survey is one way you can provide anonymous feedback.
If you would like to make a complaint, raise a specific concern, give a compliment or receive a response about an issue, you can speak directly with a MHACA staff member or manager.
